What we have learned about UCAAS solutions during the pandemic.

In this episode, Eddie chats with John DeLozier – known as JD, Senior Vice President and Global Channel Chief at 8x8. Streamed from Miami, USA, hear about John’s thoughts on the 8x8 family culture within the business, what motivates buyers, and UcaaS/ XCaaS advice.

Communication and collaboration are natural partners in the digitally transforming organisation. Collaboration in the modern workforce is about providing an avenue for employees, executives, or anyone else in a business to work together on the same project – no matter where they are. However, before any company can begin to successfully invest in better collaboration through Unified Communication tools, they first need to ensure that they’re getting the most out of their communication strategy.

The general direction of travel before the pandemic was a move to the cloud as people need to communicate but this has accelerated at an unbelievable pace due to the motivation to work from anywhere due to work no longer refined to a specific desk, phone, or computer screen.

As the smoke clears on the last 12 months, what lessons have been learned? What can we do better? Certainly one area that has been identified as having a big impact, was on your employees. XCaaS as introduced by 8×8: Experience Communications as a Service (XCaaS) is a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). With XCaaS solutions, organisations can support the communications requirements of all employees as they work together to deliver differentiated customer experiences.

Enjoy the conversation and reach out to Eddie directly if we can be of any help with the topics raised: eddie@softworx.co

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