Cloud Telephony

Partnering with Global Leaders.

At Softworx we partner with global leaders within the Cloud Telephony space and present to our clients the best, most cost-effective solutions that will support the overall business communications infrastructure.

Here is further information on some of the core areas we specialise in…


(Unified Communications as a Service)

Softworx use market leading technology to change how you connect, collaborate, and grow your business. With our comprehensive suite of unified communications services, we empower you to streamline operations, boost productivity, and foster a collaborative work environment. UCaaS combines voice, video, messaging, and more in a single platform to boost efficiency and streamline business operations. Say goodbye to complex infrastructure and hello to simplified communication solutions that drive business growth and efficiency.

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(Contact Centre as a Service)

CCaaS enables more personalised customer experiences, offers real-time omnichannel communication, and improves agent management and proficiency.

While businesses are always on the lookout for a customer service software solution, many struggle to understand what a Cloud Contact Centre is — and why it’s a better alternative to most on-premises contact centres. At Softworx we work with the market leading CCaaS providers to allow you to engage with your client on the platform of their choice.

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Hybrid Working

Enabling remote workers to be effective is more than simply equipping them with a video conferencing account. Without the appropriate tools remote working can have a negative impact on employee productivity. Additionally, if remote workers are lacking in enthusiasm and not receiving the essential support, they need to be efficient and effective, the knock-on effects for your business will quickly become apparent. At Softworx, we combine voice, connectivity, and mobile services into unified communications to get your employees and customers working smarter, together.

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Teams Direct Connect

Many businesses utilising Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Teams as a full cloud-based UC solution with Enterprise-grade telephony. Give your Teams a voice with confidence – benefit from a highly reliable, resilient architecture with Direct Routing with simple provisioning, enhanced call control features and carrier grade infrastructure.

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Cloud Telephony Case Studies

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If you are interested in this service get in touch and one of our experts will get back to you.